At 3rd Hand Cleaning and Painting, we are committed to providing exceptional cleaning and painting services. These policies align with industry standards to ensure clarity, minimize risks, and set expectations for our clients and team members. Should you have any questions, please contact us at 334-3RD-HAND (334-373-4263) or 3handsclean@gmail.com. Thank you for entrusting us with the care of your home!

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PRICING AND PAYMENT OPTIONS

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Pricing
Our pricing model considers factors such as square footage, initial cleanliness (ask about our Dirt Code), and the level of service required.

We are fully insured and bonded, providing assurance for your safety in the event of accidental breakage or damage.
All staff undergo background checks, receive thorough training, and are compensated above minimum wage to ensure high-quality service.

The quoted price is based on the home’s initial condition as described. If hidden dirt is discovered after service begins, we will notify you within 45 minutes.

Service Levels
We offer multiple cleaning services and interior painting projects, and a variety of additional services detailed in our Services page. For services beyond our standard scope, please contact us at 334-3RD-HAND (334-373-4263).

Services are available for homes up to 2,500 square feet. For homes between 2,500 and 4,000 square feet, we are happy to accommodate your needs with a consultation to discuss your requirements and set clear expectations for the service.

Revised Quotes
Quotes may be revised if the provided details are incorrect or if the home’s condition does not match the initial assessment. Any adjustments will be communicated within 45 minutes of arrival.

Non-Refundable Deposits
A $100 non-refundable deposit is required for one-time residential or commercial cleaning services (e.g., deep cleaning, move-in/out, or post-construction). This deposit secures your appointment and will be applied to the total cost. Deposits are forfeited if appointments are canceled after confirmation.

All other large projects will require a 25% deposit to secure your date and cover initial costs for initial supplies and will be applied to the total cost. Deposits are forfeited if appointments are canceled after confirmation.

Pricing Adjustments
We may adjust pricing to reflect operational cost changes. Clients will be notified in writing at least 30 days in advance.

 

Discounts
Discounts are available for recurring cleanings. Adjusting your schedule may affect your eligibility for future discounts. If an initial discount is applied for scheduling ongoing services, failure to complete the agreed follow-up service will result in the discount being revoked retroactively.

Billing
For recurring services, we will send you a link to the Housecall Pro Customer Portal to store a credit card for a any applicable deposit and future payments.

Payments are processed within 24 business hours of service completion. A decline in payment must be resolved within three business days to avoid a $10 daily late fee and potential suspension of services. Missed payments may result in the loss of your preferred time slot.

Tipping
Tipping is appreciated but not mandatory. Suggested gratuity is 20-25% of the cleaning fee. Tips can be added to your payment via credit card or given in cash.

Satisfaction Guarantee
Contact us within 24 hours if you are unsatisfied with your cleaning. Please provide photos to aid in resolving the issue. We will address concerns and, if necessary, return within two business days at no extra cost.

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SCHEDULING AND COMMUNICATION

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Scheduling
Appointments can be scheduled via phone 334-3RD-HAND (334-373-4263) or the preferred method: the Housecall Pro Customer Portal. Through the Customer Portal, you can manage appointments, view invoices, make payments, and more.

Rescheduling
Changes must be made at least 48 hours in advance via the Customer Portal. Recurring clients can reschedule appointments before the next scheduled cleaning without additional charges.

Skipping a Cleaning
Skipping a cleaning may result in a fee due to the additional time required for the next visit. Missing two consecutive cleanings will result in the standard fee for the next service to restore your home to optimal condition.

Cancellations
Cancellations must be made at least 48 hours in advance. Late cancellations will incur a 50% fee. For Monday appointments, cancellations must be submitted by 9 a.m. on the preceding Friday.

Lockouts
If our technicians are unable to access your home at the scheduled time, a lockout fee equivalent to the full service cost will apply.

 

ADDITIONAL POLICIES

Breakage
Accidents, though rare, are reported immediately. If damage occurs, contact us within 24 hours. We may repair or reimburse up to $100 per item if negligence is verified. We are not responsible for pre-existing risks or fragile items.

Employee Safety
Technicians work in safe environments free from excessive clutter or hazardous conditions. We do not clean biohazards, pet waste, or unsafe areas.

Homes must maintain a temperature of 70°F during hot weather.

Technicians use a 4-foot step stool for high areas and will not move items over 25 pounds.

Soliciting Employees
Soliciting our employees for private work without paying a $2,500 finder’s fee is prohibited. Violations will result in termination of services.

Add-On Services
Add-ons must be arranged in advance. Contact us for pricing and scheduling.

Pet Policy
Cleaning products are pet-safe. Secure pets to avoid interference. We are not responsible for their care during cleaning.

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Excluded Services
The following services are not included unless prearranged:

• Dishwashing (beyond minor items)

• Laundry

• Exterior or unreachable windows

• Specialty cleaning (garages, patios, etc.)

• Organizing clutter

• The following services are not provided:

• Errands or shopping

• Cleaning hazardous or unsafe areas

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COVID-19 Procedures
Technicians wear masks upon request and maintain a 6-foot distance.

Equipment is sanitized between homes.

Employees showing illness symptoms are prohibited from working.

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Privacy Policy
We prioritize your privacy. Staff sign NDAs, and any photos taken are anonymized and close-up (e.g., appliance cleaning).

Security Policy
We use Housecall Pro to securely store your information and process payments. Learn more about their security measures at Housecall Pro Security Policy.